SYSTEMS ANALYST

Application

Airports

Transfer | Location: Westchester/ Venice (LAX-Hyperion)

Annual Salary

$80,701.20 - $121,542.48

contact information

IMTG Hiring
IMTGHiring@lawa.org

job description

The Information Management & Technology (IMT), IT End-User Support Services Section is seeking to fill one Systems Analyst position providing first-line investigation and troubleshooting of system resource problems and system failure recovery interfacing with users, other administration personnel, management, outside vendors, and government customers.  

How to apply

All interested candidates should submit a completed City Application and Supplemental Questionnaire to IMTGHIRING@LAWA.ORG no later than 4:00PM; Thursday May 9, 2024.




Supplemental Questionnaire for Systems Analyst - IT End User Support Services

1. Do you have at least 5 years of experience working with IT Service Desk and Field Support providing level 2-3 support? Explain for each position you have had:
  • duration
  • your role 
  • number of end-users 
  • number of locations
2. What is your experience working with Service Now, if any? Did/does your role include systems administration? If so, please explain. what features did/do you like and dislike about this system?

3. What is your experience building a PC image? Please be specific what imaging software you have used.

4. What systems have you developed/implemented/revised? Please specify your role.

5. Do you have any experience with any Mobile Device Management software such as Mobile Iron and Computrace? Please specify your role.

6. What is your experience administering any Bring Your Own Device (BYOD) program? Please specify your role and responsibility.

7. What is your knowledge or experience implementing IT Infrastructure Library (ITIL)? Does your current organization practice ITIL? If so, why or why not?

8. What is your knowledge or experience supporting MS 365 and TEAMS?