about client services

Client Services is divided into three Divisions, each headed by a Personnel Director III. Each Client Services Division provides Human Resources services to various Departments.  Client Services is responsible for Human Resources functions such as discipline, grievances, facilitating Departmental hiring needs, EEO investigations, reasonable accommodations and other specialized functions that may be time-consuming and may require specific expertise.  Client Services staff is trained, knowledgeable, and dedicated in handling various critical Human Resources functions.  

Below are description of the three groups that make up Client Services. These descriptions include a list of liaison departments and bureaus that they work with, their locations and hours of operation, and a PDF link to the group's frequently contacted number.

group 1

group 2

group 3

relevant documents

All relevant documents are pulled from the documents library for your convenience. To access all documents available on this website, please visit the documents library:

Please note that most of the following documents can only be accessed on the Personnel Department's network.

DOCUMENT TITLE TYPE
Grievance Initiation Form Form
Grievance Response Form Form
FMLA Paperwork - Forms 191 Form
FMLA Paperwork - Forms 192 Form
FMLA Paperwork - Forms 193 Form
Workers Comp Forms - DCW-1 Form
Notice of Commendation Form Form
Notice to Correct Deficiencies Form
Request for Reinstatement Form
Request for Restoration Form
Civil Services Rules Guide
Personnel Procedures Manual Resource
EEO Resource
Workers Comp Form
Military Leave Fact Sheet Resource
Domestic Violence Protocols Guide
Drug Testing Protocols Guide
Employee Handbook for City Employees Resource