Program Aide

Exempt | Location: Civic Center

Hourly Salary


contact information

Mai Tran

job description

The Department on Disability (DOD) is seeking a part-time Program Aide to work in the Department’s Community Outreach, Referrals and Education (CORE) Division. CORE conducts the Department’s community outreach and education functions, coordinates the City’s disability-related events, provides information and referrals, supports the Department’s emergency management operations, and supporting efforts for homeless Angelenos with disabilities.

The Program Aide will actively work with individuals with disabilities experiencing homelessness, including homeless youth by providing outreach and assistance in obtaining resources from community organizations and government agencies. A primary assignment of this position will be working in administrative functions relating to homelessness and outreach, assisting the Durable Medical Equipment (DME) program, and assisting with the development of policy recommendations in the areas of housing and homelessness for people with disabilities.


The duties of this position include, but are not limited to the following:

  • Interview individuals with disabilities experiencing homelessness in order to identify needs in areas of social services, education, training, equipment, employment and counseling; determine which available resources are most appropriate for the identified constituent’s needs and refer to the appropriate service providers.
  • Work as part of a larger team and collaborate with other City departments internally.
  • Establish and maintain positive working relationships; communicate effectively with persons of varying acuities. Skill in social perceptiveness and service orientation.
  • Ability to communicate orally and sufficiently to secure information, convey information.
  • Provide administrative support for the division as needed.
  • Conduct research on homelessness, housing, and service programming trends and best practices aimed at reducing homelessness for people with disabilities. Translate this research into polished written material and presentations for internal and external audiences.
  • Gather, interpret, analyze data and reporting on the findings.
  • Serve as a back up for the DME program.
  • Other duties as assigned.


The ideal candidate should reflect the following:

  • Bachelor's degree from an accredited university or working towards a Bachelor’s degree or equivalent in psychology, counseling, human services, social sciences, social work or a related field and the equivalent of two years of applicable work experience.
  • Knowledge of computer software including Microsoft Office, knowledge of the use of tablets or iPads, the creation and use of Google Platform, and its associated applications.
  • Ability to exercise independent judgment with tact and diplomacy in all outreach situations.
  • Ability to demonstrate skill in organization, coordination, and time management.
  • Demonstrate the ability to work in a fast-paced environment, must be highly motivated and responsible.
  • Ability to thoughtfully communicate with and respectfully engage diverse populations and stakeholders to achieve results.
  • Visit homeless encampments, shelters, or any other location where individuals with disabilities experiencing homelessness may be located.
  • Be able to attend in-person meetings.
  • Ability to work independently with sometimes-limited supervision.
  • The preferred candidate will have demonstrated skills, knowledge and abilities in addressing information and referral requests and one-year experience in outreach events pertaining to social services.
  • Strong written and oral communication skills. Have a valid California Driver License or Identification.


Must be available to work some weekends and night shifts, which may vary weekly depending on operational needs. This position must fulfill 20 hours a week. There are no guarantees of hours/shifts for this position. Maximum hours allowed to work 1,040 in a year. Candidate will be expected to report to our office or the field.

How to apply

Interested applicants should e-mail, with a subject line that reads “Program Aide-Disability”, to the following:

1) A resume detailing applicable background and work experience,
2) A cover letter of interest, and 
3) Three work related references (include name, job title, affiliation, and telephone number) 

Please no phone calls. We confirm receipt of your material by e-mail. Filing period
may close at any time when sufficient resumes are received.


In accordance with Los Angeles City Ordinance 187134, candidates must meet the minimum requirement of being fully vaccinated against COVID-19 or receive an exemption and report their vaccination status prior to appointment by the hiring authority. The ordinance is available at

This is an exempt, at-will position. The individual appointed to this position will not accrue any civil service tenure, contractual employment rights, or due process rights. The incumbent may be removed, without any finding of cause, by the hiring authority.

As a covered entity under Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and, upon request, will provide reasonable accommodation to ensure equal access to its programs, services and activities.

Sign Language Interpreters, Communication Access Real-Time Transcription, Assistive Listening Devices, or other auxiliary aids and/or services may be provided upon request. To ensure availability, you are advised to make your request at least 72 hours prior to the meeting you wish to attend. Due to difficulties in securing Sign Language Interpreters, five or more business days’ notice is strongly recommended. 
For additional information, please contact:

The City of Los Angeles is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.