Management Analyst

Civil Service | Location: Civic Center

contact information

Personnel Services Selection
lafdpersonnel@lacity.org

job description

The Fire Department’s Professional Standards Division seeks to fill one Management Analyst vacancy. Responsibilities include:

·       Review and report on the user and technical effectiveness of the Fire Department's (Department) Complaint Tracking System (CTS). Responsible for: entering, monitoring, and managing of complaints in order to ensure the most timely and effective resolution or investigation; categorizing complaints; obtaining relevant documents/information related to complaints; on-site and off-site training of Department employees on the proper use of CTS; interacting with representatives from the Information Technology Agency (ITA) to discuss CTS modification and revisions; coordinating resolution of Department-wide CTS technical difficulties and notifying the Professional Standards Division (PSD) Commander of complaint resolution trends or CTS usage rates.
Consult with PSD command staff to determine case assignments and complaint closures.

·       Gather statistical information and prepare narrative and numerical reports on PSD activities for review by the Fire Commission, Office of the Independent Assessor, Fire Chief, PSD command staff, departmental Bureau Commanders, and elected representatives.  Reports include, but are not limited to: FireStat updates, active case statistics, investigators' caseloads, discipline reports, complaint trends for specific worksites or individual employees, specific work locations or individual supervisors' response to complaint referrals, technical difficulties with the full or continued implementation of CTS and workload indicators in support of staffing levels and budgetary requests.

·       Prepare PSD's fiscal year budget, monitor, and report on line item expenditures and balances throughout the fiscal year.

·       Assist with the development, modification, and preparation of various documents, forms, correspondence, and memorandums related to CTS and the activities of PSD including, but not limited to, correspondence to employees affected by the filing of a complaint, user manuals, memorandums to Department offices, and budgetary and training requests.

·       Perform other related duties as assigned.


Job Location

Figueroa Plaza
201 N Figueroa St., 12th Floor
Los Angeles, CA 90012

How to apply

Interested candidates are to submit a Departmental Application and resume to lafdpersonnel@lacity.org by 8:00 a.m., on January 20, 2022.

Do not call to report in, only accepting emailed submissions.

Please indicate Management Analyst – LAFD/PSD, and your first and last name in the subject line of your email.