Exempt | Location: Civic Center

contact information

Xochilt Chavira

job description






SALARY RANGE: $50,299 - $73,560 


POSITION: Open to all internal and external candidates who meet the requirements. 

SECTION: The Victim Assistance Program – Joint Powers Verification Unit is grant-funded by the California Victim Compensation Board (CalVCB). The unit is responsible for processing, verifying, and submitting Victim of Crime Compensation Application claims for reimbursement of financial losses suffered by victims of crime. The Victim Assistance Program – Joint Powers Verification Unit is located at the Van Nuys City Hall Building. 


RESPONSIBILITIES: Responsibilities of the Witness Service Coordinators include: 

? Reviewing and evaluating applications for reimbursement to crime victims and ensuring that claims adhere to state eligibility requirements. 

? Maintaining an ongoing system to track and control the claims process. 

? Preparing verification reports which include a synopsis of the crime and description of injuries. 

? Obtaining legal case status and disposition information through interaction with law enforcement, attorneys, courts, and probation officers. 

? Calculating total and net losses to victims and recording on verification forms. 

? Identifying and pursuing all sources of reimbursement available to victims, such as state disability insurance, health insurance, auto insurance, court ordered restitution, and public assistance. 

? Determining the documents necessary to support wage, medical and funeral losses, and sending out appropriate verification forms. 

? Updating case files to ensure full reimbursement and closing completed files. 

? Completing and submitting monthly statistical reports on the number of completed cases. 

REQUIREMENTS: In accordance with the California Penal Code Section 13835.10, the following requirements must be met: 

? A minimum of two years of appropriate education in behavior science, criminal justice or related curricula and/or experience in a position involving the provision of victim services, peer counseling or equivalent social service skills. 

? The applicant must also be able to successfully complete a minimum three to four week training, which will be held virtually, administered by the State. The applicant must receive certification from the California Victim Compensation Board (CalVCB). 

? The ability to effectively communicate orally and in writing, understand and apply program procedures and regulations of the California Victim Compensation Board, accurately gather, record and evaluate data for determining benefits, perform arithmetical calculations, identify problems requiring referral to other department staff, maintain confidentiality of sensitive information, organize work and maintain detailed and accurate records. 

? Applicants must be able to work effectively with the public. The nature of these positions requires initiative, attention to detail, and the ability to work independently under pressure of time deadlines. Reliable attendance and punctuality are mandatory. 

? Applicants should know or be willing to learn the operation of personal computer equipment. 

? Ability to work between the hours of 8:00 AM to 5:00 PM, Monday through Friday. 



? Experience working with diverse populations is preferred. 

? Individuals with a passion for advocacy and strong empathy for others' experiences. 

? Experience working closely with crime victims, witnesses, and/or survivors who have experienced physical, emotional, or psychological trauma (e.g., physical and sexual assault, domestic violence, gun violence, and child abuse). 

? Individuals who have developed effective coping and self-care skills that allow them to maintain their emotional wellbeing in their day-to-day interactions with victims and survivors of crime. 

? A Bachelor's degree or higher from an accredited college or university in a field (i.e., Social Work, Psychology, Criminal Justice, Child Development, or Human Services) closely related to the position. 

? Experience working closely with service providers, law enforcement, and/or the legal system. 

? Ability to speak Spanish. 

POSITION FUNDING: This position is funded through the State of California. 

PROBATION: Appointment to this exempt position (non Civil-Service) will be subject to a one (1) Year probationary period as required by Section 1050 of the City Charter. Successful completion of the one (1) year probationary period will result in tenure with the office. 


INTEREST: This position is designated Category 5, on Schedule 5 of the Conflict of Interest Code. 

How to apply


AND DEADLINE: Submit a cover letter and resume specifying Claims Verifier – JPVU GRANT via email to atty.recruit@lacity.orq by midnight MONDAY, SEPTMBER 27, 2021

Resumes will be reviewed, and selected applicants will be invited to interview for the position. 

In accordance with Los Angeles City Ordinance 187134, candidates must meet the minimum requirement of being fully vaccinated against COVID-19 or receive an exemption and report their vaccination status prior to being hired by the hiring City department. The ordinance is available at