Employee Benefit Contact Information

This information is strictly for civilian employees who are part of the FLEX Benefits Program. This group excludes police officers**, firefighters**, and employees of the Department of Water and Power. Civilian employees who are in part-time, intermittent or similar positions are also not eligible.

Employee Benefits Division
200 North Spring Street, City Hall #867, Los Angeles, CA 90012
8:00 a.m. - 4:00 p.m., Monday through Friday
(213) 978-1655
Flex Benefits Call Center
http://www.myFlexla.com
8:00 a.m. - 5:00 p.m., Monday through Friday
(800) 778-2133
Blue Shield - medical coverage
https://www.blueshieldca.com/sites/lacity
(855) 201-2086 - Blue Shield Access+ HMO SaveNet (Narrow), Blue Shield Access+ HMO (Full), and Shield Spectrum PPO Customer Service
(877) 601-9083 Blue Shield Vision plan
(877) 304-0504 Nurse Help line 24/7
Kaiser Permanente HMO - medical coverage
http://my.kp.org/ca/cityofla/
(800) 464-4000 - Customer Service
(800) 777-1370 - TTY
Delta Dental - dental coverage
http://www.deltadentalins.com/enrollees/index.html
(800) 765-6003 - Delta Dental PPO and Delta Preventive
(800) 422-4234 - DeltaCare USA DHMO
Managed Health Network (MHN) - Employee Assistance Program (EAP)
https://members.mhn.com - company code: cityoflosangeles
(800) 213-5813 - available 24/7
(800) 327-0801 (TDD)
WageWorks - Dependent Care Reimbursement Account (DCRA) HealthCare Flexible Spending Account (HCFSA) Transit Spending Account (TSA) & Parking Spending Account (PSA)
www.wageworks.com
(877) 924-3967 - Customer Service
(877) 353-9236 - Fax Claims
paymeback@wageworksclaims.com - E-mail Claims
(213) 978-1591 - City's DCRA/HCFSA Coordinator
(213) 978-1634 - City's TSA/PSA Coordinator
The Standard Insurance Company - Disability, Life, & Accidental Death & Dismemberment (AD&D) Insurance
(800) 368-2859 - For general questions
(213) 978-1655 - To file a disability claim, call your City Member Services Representative
(213) 978-1591 - To file a life insurance claim, call the City's Life Insurance Coordinator
(800) 368-2859 - For information & quotes on porting or converting coverage
(213) 978-1655 - To request forms to port or convert coverage after separating from the City

An Equal Opportunity Employer